Delivery Method

All boxes are sent via Royal Mail.  Postage costs are:

  • UK – £3.45 1st Class post small parcel rate
  • UK – £8.00 Royal Mail Special Delivery – order before midday – signed for delivery the next working day by 1pm
  • Europe – £7.45 Europe Standard
  • Europe – £14.00 Europe Tracked
  • Rest of World – £11.65 International Standard
  • Rest of World – £16.00 International Tracked


Postage costs will be added at checkout.

Delivery Information

We recognise the importance of your order and want your box to arrive at its destination as quickly as possible without disappointment for you or us. Please read through the information below regarding realistic timescales and cost options.

 

UK

We send all boxes by Royal Mail first class post within the UK. Our boxes are all under 1kg and can be sent as small packages. The cost is £3.45.

Most of the time first class mail is highly reliable and arrives the next working day. However, on rare occasions it takes a few days longer and on very rare occasions get lost.

During times of extreme weather (snow and ice) the postal service does get disrupted and takes longer. Please take this into account when placing an order at such times.

Please make sure that you use the correct address in your order. We do not take responsibility for orders which do not arrive due to incorrect addresses.

Should you wish to send something guaranteed next day delivery please select this option at checkout. This service is a signed for service so you need to be sure that your recipient will be at home to sign for it to avoid the disappointment of it being taken to a sorting office and a card left instead. Royal Mail Special Delivery service is guaranteed by 1pm the next working day and will cost £8.00. This will be more if you are sending multiple boxes in one parcel.

 

Europe

Standard mail to Europe and boxes take anything from 4 – 8 working days depending on where they are going to. The cost of sending a box by standard mail to Europe is £7.45. This service is not tracked.

For extra peace of mind, you can opt for a fully tracked service with on-line confirmation of delivery. The cost for sending a box to Europe using this service will be £14.00.

 

International

International standard airmail outside of Europe costs £11.65.

Whilst Royal Mail claim delivery to countries such as the USA, Australia, New Zealand to be 5-6 working days our experience is different. We have sent many parcels to these destinations and the timescales vary significantly. 2 – 4 weeks is common. The timescale is very dependent on how long the parcel is held up in the local customs procedures.

For extra peace of mind, you can opt for a fully tracked service with on-line confirmation of delivery. Royal Mail offers a fully tracked service to over 50 countries. The cost for sending a box outside of Europe using this service will be £16.00. Please email us first to enquire if this service is available to your destination country as it is not available to all countries.

We have found sending boxes to certain parts of the world to be unreliable. For example, boxes to India have taken up to 6 weeks, boxes to Saudi Arabia have not arrived. Should you wish to send boxes to such countries we recommend you opt for the fully tracked service. Please contact us on info@friendinabox.co.uk to find out if a fully tracked service is available to your destination.

 

Christmas

For international orders outside of Europe we recommend shipping by Monday 19th November. Royal Mail gives last posting dates in December, but from experience we know that if a parcel is posted to Australia for example in the first week of December it is not guaranteed to get there by Christmas. We cannot take responsibility for parcels posted after 19th November not arriving.

We can put “Please Save me for Christmas” stickers on parcels so please order early to avoid disappointment.

For European orders we recommend a last posting date of Monday 10th December. Again, we cannot take responsibility for boxes ordered after this date not arriving by Christmas.

Our last posting date for UK orders in 2018 is Wednesday 19th December.